"Hi, I'm Tommy. I'm addicted to opiates.
"Hi, I'm Iris. I'm Tommy's mother."
"Uh... Hello, Iris..."
Wouldn't it be wonderful if simply by calling the magic number, all your problems went away? Sadly, Iris, it doesn't work like that. Trying to make all his problems go away, is how Tommy got into this mess in the first place. Calling the helpline will force him to face his problems, not avoid them. That being said, please remember that if he doesn't call the support number, it is his choice, and not something you can control... wait a minute. Am I taking this story seriously? I think I need to take a break and come back when I don't care so much.